FAQ
Ordering and Payment
To place an order, browse through our selection, choose the jewelry items you desire, add them to your cart, and proceed to checkout. Complete your purchase by inputting your shipping and payment information.
We typically accept a variety of payment options, including major credit cards such as Visa, MasterCard, American Express, as well as PayPal, Venmo, Apple Pay, and Google Pay.
Absolutely! Modula takes your security seriously and employs encryption protocols to guarantee that your payment details remain private during transactions.
Unfortunately, once an order is confirmed, adjustments or cancellations are generally not possible due to rapid processing times. Contact customer service immediately if you require assistance.
If you need to update your shipping address, please get in touch with customer support as soon as possible. However, such modifications may not be feasible once the order has been finalized.
Yes, sales tax may be applied based on the destination state to which your order is shipped, per local regulations.
Estimated delivery times for preorders depend on the specific item. Detailed arrival information will be provided at the time of purchase and followed up with the tracking information via email.
Yes, our website incorporates security measures to protect your personal and financial information during your shopping experience.
Processing times for orders can vary, but it generally takes a few hours to a couple of days.
Product & Customization
Modula jewelry is crafted from high-quality materials, including sterling silver and gold plating. We use an array of gemstones, including semi-precious: topaz, amethyst, garnet, tourmaline, citrine, and precious stones: sapphire, emerald, Moissanite, and diamonds.
To keep your Modula jewelry looking its best, we recommend gently cleaning it with a soft cloth after each wear to remove any oils or residue. Avoid exposing your jewelry to harsh chemicals, such as chlorine or cleaning products. When not wearing your jewelry, store it in a soft pouch or jewelry box to protect it from scratches and tarnish. For pieces with gemstones, avoid ultrasonic cleaners and consult a professional jeweler for deep cleaning.
Modula offers on select items with personalization options, such as engravings and gem choices. We also offer a few custom options that you may choose the type of gems, sizes etc.
Yes, engraving options are available on certain pieces, allowing you to add your own words.
We allow up to 10 characters per engraving.
We offer a conversion chart here to help you translate international ring sizes into the US format. See the product page.
Modula provides sizing for custom pieces ; however, for regular pieces on the size please utilize the sizing chart.
Yes, we have gift cards available that can be ordered here.
You can enter your gift voucher or promo code in the designated field during the checkout process to access any discounts.
We do not offer gift wrapping, however it can be sent as a gift with our standard packaging.
Shipping & Tracking
Modula typically provides standard and expedited shipping options. We offer free Standard shipping on all US purchases over $200. This minimum is based on the amount after discounts but before taxes. For P.O. Box deliveries, we use USPS Standard shipping. Expedited and Rush options are available at additional cost. Orders are processed and shipped from our New York warehouse Monday through Friday. You'll receive a tracking email once your order ships Custom items will ship according to their production schedules, which are listed on product pages, during checkout, and in your confirmation email. All purchases, including pre-orders and custom items, are charged at the time of order. The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
Yes, orders made through Modula are covered by insurance in transit, providing protection against loss or damage.
If you experience any issues regarding a lost, stolen, or damaged order, please reach out to customer service as soon as possible for assistance.
Yes, we provide international shipping, but it’s advised to check our shipping policy for details regarding specific countries and associated rates. International shipments (Outside the US) may incur additional customs charges and processing fees. Unfortunately, these costs are determined by your country's customs authorities and are beyond our control. We cannot predict these expenses or include them in your purchase price. For specific information regarding potential import fees, please reach out to your country's customs department. We are unable to provide reimbursement for any customs duties or taxes collected upon delivery of your package.
Shipping to PO Boxes and APO addresses is available.
- Standard Shipping: Takes about 3-7 business days within the U.S.
- Expedited Shipping: Generally arrives within 1-3 business days within the US.
- International Shipping: Is available but may take longer depending on customs
- Custom Order Processing Times: Require 3-6 weeks typically before shipping.
Delivery timeframes shown are estimates only. These projections exclude weekends, holidays, and potential carrier delays due to factors such as adverse weather conditions, package volume fluctuations, or traffic congestion. Please consider these approximations when planning for your delivery.
Delivery timeframes shown are estimates only. These projections exclude weekends, holidays, and potential carrier delays due to factors such as adverse weather conditions, package volume fluctuations, or traffic congestion. Please consider these approximations when planning for your delivery.
Certain deliveries, particularly those involving higher-value items, may necessitate a signature upon receipt. This information will be noted in the shipping confirmation.
Expedited shipping typically ensures faster delivery, often within 1-3 business days, depending on your location.
Custom items may take longer to process, typically 3-6 weeks. Refer to the tracking information emailed to you.
Once your order has shipped, you will receive an email with a tracking number to help you monitor your order status.
If you have an account, you can also sign in to access your customer portal and click on "My Orders" to check your purchase status. After your items are prepared for shipment, we'll send you a tracking code by email, allowing you to monitor your package's journey to your doorstep. If you haven't created an account yet, you can register using the email address from your original purchase.
Returns and Exchanges
Modula allows returns within 10 days of purchase for a full refund, and within 30 days for store credit, provided that items remain in their original condition and packaging. Sets must be returned with all items of the set. Orders must be returned in the country they were purchased.
Non-Returnable Items:
No returns or refunds on custom items, custom engraved items, gift cards, final sales items.
Original shipping charges are not refundable.
If your order is damaged upon arrival, please contact customer service immediately to discuss options for return or exchange.
To initiate a return, please follow the instructions provided here…
Gifts can typically be returned through the standard return process. For specific instructions, please reach out to customer service.
Processing times for custom items can vary, based on the information in checkout. You can check your tracking information once you receive it in an email.
Typically, personalized or custom-made items cannot be returned unless there is a defect. Always check the specific conditions noted in our policy.
Return shipping costs may be the responsibility of the customer unless the item is defective. Specific details can be found in our return policy.